Privacy policy

This privacy policy explains how Understand My Policy, Inc. ("we," "us," "our") collects, uses, and shares information when you use TruckCompliant at truckcompliant.com (the "service").

The short version: we collect what we need to run the service, we use trusted providers to process it, we do not sell your personal information, and you can ask us to delete your data at any time.

TruckCompliant is not affiliated with, endorsed by, or sponsored by FMCSA, USDOT, or any government agency.

1. Information we collect

Information you provide:

• Carrier information: USDOT numbers, MC numbers, and carrier names you look up, and details about carriers you add to your account.
• Documents you upload: for example, insurance certificates, MCS-150 confirmations, driver qualification files, inspection reports, and other compliance records, which we process to extract relevant dates and details.
• Account information: name, email address, and login credentials, managed through our authentication provider.
• Contact information: email addresses and phone numbers you provide for deadline reminders.
• Payment information: processed by our payment provider. We receive transaction details (such as what you purchased and when) but never store your full card number.
• Communications: messages you send us, such as support requests.

Information collected automatically:

• Usage and device information: pages viewed, actions taken in the service, referring pages, browser and device type, and approximate location derived from your IP address. We use an analytics provider to collect this, and we may associate pre-signup activity with your account after you sign up so we can understand how the service is used end to end.
• Cookies and similar technologies: used to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling them may limit some features.

Information from public sources:

• Public carrier records: FMCSA public systems including SAFER, the Licensing and Insurance database, the Motor Carrier Census, and comparable state records. This data may include information about carriers you look up even if you are not the owner or an authorized representative of that carrier.

2. How we use information

We use information to:

• Provide the service: run carrier lookups, generate compliance checklists, monitor filing deadlines you have asked us to watch, and organize documents you upload.
• Send transactional email: receipts, account messages, and the deadline reminders you requested.
• Process payments and manage subscriptions.
• Understand and improve the service: analytics on how features are used, funnel performance, and error diagnosis.
• Communicate with you about the service, including occasional product updates. You can opt out of non-essential email at any time.
• Protect the service: prevent fraud, abuse, and security incidents, and enforce our terms.
• Comply with law.

We do not sell your personal information, and we do not share it with third parties for their own advertising. We do not sell or rent carrier contact information to compliance vendors, insurance brokers, factoring companies, or lead generators.

3. How information is shared

We share information only as follows:

• Service providers: companies that help us run the service, including hosting and database infrastructure, authentication, payment processing, transactional email, analytics, and document analysis (for example, extracting expiration dates from an uploaded insurance certificate using an AI processing provider). These providers process information on our behalf under their own contractual obligations.
• Legal reasons: if required by law, subpoena, or legal process, or to protect the rights, safety, or property of users, the public, or us.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

We do not transmit your information to FMCSA, USDOT, UCR, or any state agency. We never file on your behalf, so nothing you give us is submitted to a government system by us.

4. Data retention

We retain account information for as long as your account is active. Uploaded documents are retained so you can access your compliance records and audit materials, and you can delete them from your account at any time. Reminder emails are retained until the relevant notification is sent or you unsubscribe. Analytics data is retained in accordance with our analytics provider's settings. When you delete your account, we delete or de-identify your personal information within a reasonable period, except where we must retain records for legal, tax, or accounting purposes.

5. Security

We use industry-standard measures to protect information, including encryption in transit, access controls, and reputable infrastructure providers. Compliance documents can contain sensitive information, including driver records and insurance details, and we treat them accordingly. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.

6. Your choices and rights

• Access and update: you can view and update account information in your account settings.
• Delete: you can delete your account, and the personal information associated with it, at any time. You can also email us to request deletion.
• Email preferences: every non-essential email includes an unsubscribe link. Transactional emails (like receipts and deadline reminders you signed up for) are sent as needed to provide the service.
• Cookies and analytics: you can limit cookies through your browser.

Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what personal information we have about you, to request deletion, to correct inaccuracies, and to not be discriminated against for exercising these rights. To exercise any of these rights, contact us at the email below. We will verify your request and respond within the time required by applicable law. We do not sell or share personal information as those terms are defined under applicable state privacy laws.

7. Driver information

If you upload driver qualification files, medical certificates, drug and alcohol testing records, or similar materials, you are responsible for having a lawful basis to do so under the federal rules that apply to you, including 49 CFR Part 40 confidentiality requirements. We process that information only to provide the service to you and do not use it for any other purpose.

8. Children

The service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

9. Public records

Much of the carrier data in the service comes from public federal and state records. This policy does not restrict our use of information that is lawfully available from public sources, but we apply the protections above to the personal information you provide to us. If you believe your carrier record in a government system is inaccurate, that correction has to be made with the agency; we cannot change it.

10. Changes to this policy

We may update this policy from time to time. If we make material changes, we will post the updated policy with a new effective date and, where appropriate, notify account holders by email.

11. Contact

Understand My Policy, Inc.

support@truckcompliant.com